Terms of Service

These Terms of Service ("Terms") are a binding contract between you ("you," "Customer," or "Subscriber") and the company that operates Mantis, a Florida limited liability company ("Mantis," "we," "us," or "our"). They govern your access to and use of the Mantis websites, applications, and services (collectively, the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms, the Subscription Agreement, the Privacy Policy, the Acceptable Use Policy, and the Self-Management Disclaimer, each incorporated by reference. If you do not agree, do not use the Service. If you accept on behalf of an entity, you represent that you are authorized to bind that entity, and "you" includes that entity.

You must be at least 18 years old and able to form a binding contract to use the Service.

Mantis provides software that helps a property owner organize and self-manage their own property. Mantis and its operator do not provide real estate brokerage, property management, legal, tax, accounting, insurance, appraisal, lending, or investment services or advice; do not act as your agent, broker, fiduciary, or representative; and do not handle, hold, or transmit tenant funds. You alone are responsible for managing your property and for all decisions, filings, payments, notices, and communications.

The Service is a tool. Features that extract, summarize, abstract, draft, calculate, remind, or organize are conveniences and aids only. They may be incomplete or inaccurate. You are responsible for independently verifying all information against your source documents and for obtaining advice from your own qualified professionals (attorney, CPA, insurance agent, licensed real estate professional) before relying on anything in the Service.

We do not guarantee any outcome, savings, compliance result, or that any deadline, figure, or document is accurate, complete, or current.

Where the Service helps you accept rent payments, it does so only by facilitating a connection to a third-party payment processor (Stripe) under your own merchant account. Mantis never holds, receives, controls, or has access to your funds or your tenant's funds, and is not a bank, money transmitter, or party to your lease. See the Subscription Agreement, Section 8.

You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly of any unauthorized use. We are not liable for losses arising from unauthorized use of your account that you could have prevented.

One subscription covers one property and one owner account (plus any additional seat we make available). You may not share, resell, or provide access to the Service to others except as expressly permitted.

The Service uses artificial intelligence to extract data from documents, abstract leases, draft non-legal correspondence, and answer product questions. AI output may be inaccurate, incomplete, or 'hallucinated.' It is provided 'as is' as a starting point only and is not legal, tax, insurance, financial, or other professional advice. You must review and verify all AI output before using it. You are solely responsible for any document you send or action you take.

You retain all rights to documents and data you upload ('Customer Content'). You grant us a worldwide, non-exclusive license to host, process, transmit, display, and create derived data from Customer Content solely to provide and improve the Service, including processing through our third-party infrastructure and AI providers. You represent that you have the rights to upload your Customer Content and that it does not infringe any third party's rights or violate any law.

Your use must comply with the Acceptable Use Policy and all applicable laws. We may suspend or terminate access immediately, without liability, if we reasonably believe you have violated these Terms, created risk or legal exposure for us or others, or failed to pay amounts due.

The Service may reference or link to third parties (including the in-app directory). Any directory listing is advertising only — not an endorsement, recommendation, or referral — and we receive no referral fees. We are not responsible for, and disclaim all liability arising from, any third party you choose to engage. Your dealings with third parties are solely between you and them.

The Service, including all software, content, designs, trademarks, and the Mantis name and logo, is owned by us or our licensors and protected by law. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for your internal property-management purposes during your subscription. You may not copy, modify, reverse-engineer, scrape, resell, or create derivative works from the Service.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT ANY DATA, DATE, EXTRACTION, CALCULATION, OR REMINDER WILL BE ACCURATE, COMPLETE, OR TIMELY. YOU ASSUME ALL RISK FOR YOUR USE OF AND RELIANCE ON THE SERVICE.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR OWNERS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, BUSINESS INTERRUPTION, MISSED DEADLINES, PENALTIES, OR LOST OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME MAY NOT APPLY TO YOU.

You will defend, indemnify, and hold harmless us and our owners, members, managers, officers, employees, and agents from and against any claims, damages, liabilities, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service; (b) your Customer Content; (c) your management of your property and any decision, filing, payment, notice, or communication you make; (d) your engagement of any third party, including any listed in the directory; or (e) your violation of these Terms or any law or third-party right.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Subject to the arbitration provision below, the exclusive venue for any dispute is the state or federal courts located in Florida, and you consent to personal jurisdiction there.

PLEASE READ THIS CAREFULLY — IT AFFECTS YOUR RIGHTS. Any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered under the rules of a recognized arbitration provider, seated in Florida, rather than in court, except that either party may bring an individual claim in small-claims court or seek injunctive relief for intellectual-property or unauthorized-use matters.

CLASS-ACTION WAIVER: All disputes must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate claims or preside over any representative action.

You may opt out of arbitration within 30 days of first accepting these Terms by sending written notice to us; if you do, the courts identified above apply.

We may modify the Service or these Terms; material changes take effect on notice (for example, by email or in-app), and continued use constitutes acceptance. Either party may terminate as described in the Subscription Agreement. Upon termination your license ends and access ceases; we will make your data available for export and then delete it per the Privacy Policy. Sections that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) survive termination.

These Terms, with the documents they incorporate, are the entire agreement and supersede prior agreements on the subject. If any provision is unenforceable, the rest remains in effect and the provision is enforced to the maximum extent permitted. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them. There are no third-party beneficiaries. Notices to us may be sent to the contact address we publish.