Subscription Agreement

You pay a one-time access fee (currently $1,500, less any promotional discount applied to your account) at signup. Billing is handled by our payment processor; you authorize us and our processor to charge your payment method for all amounts due, including the access fee, recurring subscription fees, applicable taxes, and any usage-based charges.

Pricing is per property (one subscription = one property). Amounts are in U.S. dollars and, except as expressly stated, are non-refundable.

The first 30 days are a money-back trial with no monthly charge. If you cancel within 30 days, you are refunded the amount you actually paid for the access fee, less (a) the actual AI/API usage costs you incurred during the trial and (b) a $50 processing fee, floored at $0; and you owe no monthly fees. Cancellation within the trial is a refund event, not a notice event.

If you do not cancel within 30 days, a recurring subscription (currently $250/month) begins automatically at day 30 and renews monthly until cancelled. You authorize recurring charges to your payment method.

The monthly rate may increase over time, including scheduled annual inflation adjustments and other increases. Increases apply only to future billing periods (never retroactively), are effective-dated, and we will give you advance notice before a higher rate takes effect. Continuing to use the Service after the effective date constitutes acceptance of the new rate.

If a charge fails, we may retry it and will notify you. To protect the Service, access may be limited or suspended if payment is not successfully made; access is restored when a charge succeeds. You remain responsible for amounts owed. We may use reasonable means to collect past-due amounts.

Your subscription includes a monthly allowance of AI features (currently $50 in value). Usage beyond the allowance is billed as metered overage at our cost times 1.5. A per-account hard cap limits AI spend to protect you from runaway usage; you may adjust the cap within the Service, subject to any maximum we set. The in-app help assistant does not count against your allowance.

After the 30-day trial, the subscription is cancellable on 90 days' written notice; you remain responsible for fees through the end of the notice period, and the access fee is non-refundable. We may also terminate for non-payment or breach. On cancellation, you may export your data and we will then schedule deletion as described in the Privacy Policy.

Fees are exclusive of taxes. You are responsible for all sales, use, and similar taxes (other than taxes on our net income), which may be calculated and collected based on your billing location.

The Service offers an optional rent-collection feature that lets you invoice and accept rent payments from your tenant through Stripe. If you enable it, you open or connect your own Stripe account and you — not Mantis — are the merchant of record for those payments. Tenant funds are processed by Stripe and settle directly to your own bank account. Mantis does not hold, receive, control, disburse, escrow, or have access to your funds or your tenant's funds at any time, and is not a bank, money transmitter, payment processor, escrow agent, or party to your lease.

Your use of rent collection is also governed by Stripe's Connected Account Agreement and Services Agreement, which you must accept directly with Stripe. You are solely responsible for the accuracy of every invoice; for your lease, rent, late-fee, and security-deposit terms; for any required trust- or separate-account handling of deposits; for refunds, disputes, chargebacks, and returned payments; and for compliance with all applicable laws (including landlord-tenant, consumer-payment, and tax laws). Stripe's processing fees are charged to your connected account.

Mantis charges a platform fee on payments collected through the feature (disclosed in the app before you send an invoice), which is our compensation for providing the software and payment facilitation. We may change or discontinue the feature, or the platform fee, on notice. We make no guarantee that any payment will be collected, settled, or available by any particular date, and we disclaim all liability arising from the payments, your tenant, your bank, or Stripe to the fullest extent permitted by law. Nothing in this feature changes the principle that Mantis is self-management software and never manages your money or your property for you.